How does the North Pole Hotline work?

A parent books online and gets a four-digit number for each child. At the event, the child keys their number into the iPad in the red phone box and picks up the handset. Santa greets them by name, then they leave him a voicemail with their Christmas list. When the call ends, the parent is emailed the recording to keep.

Does Santa really say each child’s name?

Yes. Santa greets each child by name from a library of 2,500 recorded names, built from the most popular names given to children in Scotland, England and Wales, and it grows every season. If a child’s name isn’t in the library, Santa gives them a warm, general greeting instead, so every child still gets a magical call.

How do you protect children’s data?

A parent or guardian books every call and gives consent before any message is recorded. Parents’ email addresses never appear on the iPad, and each recording goes only to the parent who booked. Booking details are deleted automatically after 60 days, with only headline numbers kept. We can set the privacy notice and consent wording up to match your own policies.

Is the North Pole Hotline suitable for corporate family days?

Yes. It works well at staff family days and children’s Christmas parties, in offices, hotels and conference venues. Parents book a call slot for each child in advance through a page branded to your organisation, so there’s no queue on the day. Each child gets a personal call with Santa, and each parent receives the recording by email to keep.

Where can we hire the North Pole Hotline, and for how long?

The North Pole Hotline is available across the UK, from Glasgow and Edinburgh to Manchester and London. You can hire it for a single day, a Santa weekend or the whole run-up to Christmas. Every hire includes the red phone box, handset, iPad, branded software and a footfall report. Tell us your dates and venue, and we’ll send you a quote.

The North Pole Hotline — Santa Experience Hire UK for Shopping Centres & Corporate Family Days

A little girl steps into a classic red phone box, taps in her own four-digit number and lifts the handset. “Ho ho ho! Hello, Lily!” Santa’s just nipped out to feed the reindeer, so she leaves him a voicemail with everything on her Christmas list. By the time she’s back with her family, her mum has the recording in her inbox, ready to play again and again.

The North Pole Hotline is the newest Christmas activation from Social Jungle, the team behind fan experiences for Rangers FC and Celtic FC and activations for BAFTA Scotland and British Airways. We built it in-house, from the booking page to Santa’s voice, and as part of Blue Parrot Events Group we can wrap it in full Christmas theming too. It sits alongside the rest of our digital activations.

If you’re looking for Santa experience hire in the UK for a shopping centre, a corporate family day or a children’s Christmas event, this page covers how the North Pole Hotline works, what’s included, who it’s for and how to book it this Christmas.

Jump to a section:

What Is It? |
What Can It Do? |
Who Is It For? |
Available Across the UK |
FAQ |
Book It

North Pole Hotline Santa experience hire UK, red phone box at a shopping centre Christmas event — The North Pole Hotline’s red phone box at a shopping centre Christmas event, ready for families who’ve booked their call with Santa. *Illustrative mock-up.*

What Is It?

The North Pole Hotline is a Christmas activation where children call Santa’s workshop from a traditional red phone box, hear Santa greet them by name and leave him a voicemail with their Christmas list. It’s a modern take on writing a letter to Santa, and their parent is emailed the recording as a keepsake.

It starts before the visit. A parent books online in around a minute and gets a four-digit number for each child. At the phone box, the child keys in their number, picks up the handset and, after Santa’s hello and the jingle, tells him what they’d like for Christmas.

Every Santa experience hire includes:

A classic red phone box, delivered and set up
A traditional handset, so children talk to Santa the proper way
An iPad mounted inside the box for children to key in their number
Booking page, call screens, emails and listen page, all branded to you
A footfall report after the event

Your logo, colours and wording go on every screen and every email, so the whole journey feels like yours.

What Can It Do?

The call is the magic. The booking is what brings families through your doors. Here’s what the North Pole Hotline does for you.

Greets Every Child by Name

Santa says hello to each child by name, from a library of 2,500 recorded names that grows every season. If a name isn’t in the library, Santa gives a warm, general greeting instead, so nobody misses out. Siblings each get their own number and can call back-to-back.

Brings Families Through Your Doors

Booking ahead gives families a reason to make the trip. They arrive with their number ready, so there are no forms at the phone box and the queue keeps moving. Walk-ups are welcome too: QR code signage lets families book on the spot, or they can book on the iPad.

Sends Your Brand Home in Every Inbox

The recording lands in a branded email the moment the call ends. Families replay it and share it with grandparents, so your name travels well beyond the day. The email and listen page can also signpost your Christmas page, offers and opening hours.

Grows a Marketing List You Own

Parents can opt in to hear from you, building a database of local families that belongs to you. After the event, we share a footfall report covering bookings, turn-up rate and calls made, so you’ve got real numbers to report back on.

Lives on Your Own Website

The booking and listen pages can sit on your own site with one line of code, so families book and listen with you, not on someone else’s website.

Optional Extras to Make It a Destination

A red phone box gets noticed. A red phone box in a snowy Santa’s village gets queues. Through our parent company, Blue Parrot Events Group, you can build the hotline into a full Christmas set, with extras including:

Christmas theming, from a traditional festive corner to a full winter wonderland
Branded QR code signage so walk-up families can book on the spot
A personalised Santa message that names your venue
Ready-made social posts and email to promote your Santa calls

See the full range of props, sets and festive experiences in our Christmas brochure.

Who Is It For?

Shopping Centres and Retail

The North Pole Hotline was made for the run-up to Christmas in a busy shopping centre. Pre-booked calls give families a reason to visit on a specific day, and the footfall report shows exactly how many came. It’s a strong partner to a Santa’s grotto, or a lighter-touch alternative when space or staffing is tight.

Corporate Family Days and Children’s Christmas Parties

Running a staff family day or a Christmas party for employees’ children? The hotline gives every child their own moment with Santa, without a grotto queue. Families book their call slot in advance through a page branded to your organisation, so parents know the plan before they arrive, and each parent goes home with a recording they’ll keep for years. It fits an office atrium, hotel suite or conference centre, alongside our wider corporate events.

Visitor Attractions and Christmas Markets

The hotline gives families a moment to talk about on the way home. Pair it with a festive Quest trail to keep families exploring your site.

Brands, Sponsors and Sports Clubs

Sponsoring a Christmas event or hosting a family fan day? The hotline puts your brand on every screen, every email and even in Santa’s greeting, with opt-in data at the end of it. It sits naturally alongside our experiential marketing and fan experience activations.

Available Across the UK

The North Pole Hotline is available for Santa experience hire across the UK. We’re based in East Kilbride, near Glasgow, and deliver across Scotland, including Edinburgh and Aberdeen, and throughout England, from Newcastle and Manchester to London. Hire it for a single day, a Santa weekend or the whole run-up to Christmas. December dates go quickly, so it’s worth getting in touch early.

Want to see it before you book? Visit our Experiential Playground in East Kilbride and we’ll take you through the full journey on the iPad, from booking a call to hearing Santa’s greeting and the keepsake email.

Frequently Asked Questions About the North Pole Hotline

Click the ‘+’ to see the answer for each question below.

A parent books online and gets a four-digit number for each child. At the event, the child keys their number into the iPad in the red phone box and picks up the handset. Santa greets them by name, then they leave him a voicemail with their Christmas list. When the call ends, the parent is emailed the recording to keep
Yes. Santa greets each child by name from a library of 2,500 recorded names, built from the most popular names given to children in Scotland, England and Wales, and it grows every season. If a child’s name isn’t in the library, Santa gives them a warm, general greeting instead, so every child still gets a magical call.
A parent or guardian books every call and gives consent before any message is recorded. Parents’ email addresses never appear on the iPad, and each recording goes only to the parent who booked. Booking details are deleted automatically after 60 days, with only headline numbers kept. We can set the privacy notice and consent wording up to match your own policies.
Yes. It works well at staff family days and children’s Christmas parties, in offices, hotels and conference venues. Parents book a call slot for each child in advance through a page branded to your organisation, so there’s no queue on the day. Each child gets a personal call with Santa, and each parent receives the recording by email to keep.
The North Pole Hotline is available across the UK, from Glasgow and Edinburgh to Manchester and London. You can hire it for a single day, a Santa weekend or the whole run-up to Christmas. Every hire includes the red phone box, handset, iPad, branded software and a footfall report. Tell us your dates and venue, and we’ll send you a quote.

Book the North Pole Hotline for Your Christmas Event

Ready to put Santa on the line? Tell us your dates, your venue and what you want the activation to achieve, and we’ll scope it and send you a quote. You can get in touch through our contact page and we’ll come back to you quickly, which matters at this time of year.

If you’d like a demo first, visit our Experiential Playground showroom in East Kilbride and we’ll take you through it on the iPad. Planning a bigger Christmas programme? The hotline pairs well with Lockbox and TatYou festive tattoos, or you can view all our festive activations in one place.